- SMS application
 
Go to https://sms.ukzn.ac.za and click on Apply for an SMS Account
- Fill in all the details on the form and print it.
 - Ensure form is signed by the incumbent and HOD.
 - Scan completed form.
 - Go to ICS Online Call Logging
 - Login in to the HEAT Self Service - enter your staff number in the first dialog box and welcome in the second box, and click login.
 - Click on `New Issue` complete the log and attach scanned file of the SMS form.